Return Policy
Welcome to WCTTRV, your premier destination for all things home goods! We understand that sometimes, things just don't work out as planned. That's why we have a hassle-free return policy in place to ensure your complete satisfaction with every purchase. Read on to learn more about our return policy and how we strive to make your shopping experience with us a breeze.
1. Eligibility for Returns:
We accept returns within 30 days from the date of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Please note that certain items, such as personalized or perishable products, are not eligible for returns.
2. How to Initiate a Return:
To initiate a return, simply contact our customer support team through our website or by phone. Our friendly representatives will guide you through the process and provide you with a return authorization number. Please ensure that the return authorization number is clearly marked on the package when you send it back to us.
3. Return Shipping:
We understand that returning an item can be a hassle, which is why we offer prepaid return shipping labels for eligible returns. Simply print the label, attach it to the package, and drop it off at the nearest shipping carrier. In case a prepaid label is not available for your return, we recommend using a trackable shipping method to ensure the safe arrival of the package. Please note that return shipping costs may apply.
4. Refunds and Store Credits:
Once we receive and inspect your returned item, we will process your refund or issue you a store credit, depending on your preference. Refunds will be credited back to the original payment method used during the purchase. Please allow up to 7 business days for the refund to reflect in your account. Store credits can be used for future purchases and will never expire.
5. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us within 48 hours of delivery. We will work with you to resolve the issue promptly. In some cases, we may request photos or videos of the damaged item for our records. Rest assured, we will do everything possible to make it right and ensure your satisfaction.
6. Exchanges:
Unfortunately, we do not offer direct exchanges at this time. If you wish to exchange an item for a different one, we recommend initiating a return and placing a new order for the desired item. This way, you can ensure that you receive the item you want without any delays.
7. Non-Returnable Items:
Certain items are non-returnable for hygienic or safety reasons. These include but are not limited to mattresses, pillows, and food products. Please review the product description and specifications carefully before making a purchase.
At WCTTRV, our aim is to make your shopping experience as delightful as possible. If you have any questions or concerns regarding our return policy, please do not hesitate to reach out to our customer support team. We are here to assist you every step of the way and ensure your complete satisfaction. Happy shopping!
